Standard Cancellation Policy
- If you wish to cancel 14 days before the arrival date, we will refund 80%* of the booking value in the original payment mode or 100% in the form of a future credit note.
- Cancellations that are made between 7-14 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note.
- For any cancellations requested within 7 days of the check-in date, the booking will be non-refundable.
- If the booking has been partially paid for, the cancellation will be deemed non-refundable.
- Please note: Cancellation fee worth 20% of the booking value shall be levied for all refunds processed by Vivanta Stays. This is primarily applicable to cover platform charges, convenience fee and processing charges. Once we receive cancellation email , the amount will be refunded within 14 working days.
FAQs
Answer: If you wish to cancel 14 days before the arrival date, we will refund 80%* of the booking value in the original payment mode or 100% in the form of a future credit note.
If cancellations are made between 7-14 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note.
*Please note:
* Cancellation fee worth 20% of the booking value shall be levied for all refunds processed by Vivanta Stays. This is primarily applicable to cover platform charges, convenience fee and processing charges.
* Standard cancellation policy will not be applicable for peak dates.
Answer: In case of any changes made to a reservation wherein the updated booking value exceeds the original amount, the difference must be borne by the guest.
* The validation period of a Future Credit Note will be specified on it and cannot be extended. If a booking is made using credit, the check-in date must be within the validity period.
* In most cases, a Future Credit Note expires six months from its date of issue, unless explicitly stated otherwise at the time of issue.
* A Future Credit Note cannot be combined with another credit note.
* All credit does not have to necessarily be used at once, and can be partially distributed between bookings.
* Credit can be transferred by dropping an email on response@vivantastays.co.in
* If a booking has been made using credit and subsequently cancelled, standard cancellation policy will apply.
* All Future Credit Note issued under regular/ special COVID-19 policy can be used to book any Heritage Stay property.
Answer:
By Guest:
* A rescheduling request can be raised up to 14 days prior to the check-in date.
* Any difference in price will have to be borne by the guest.
* A rescheduling request cannot be raised for peak dates.
By Vivanta Stays :
Vivanta Stay reserves the right to cancel a booking. In such a case, guests are eligible for any one of the following options:
* Vivanta Stay will book an alternative comparable home.
* Vivanta Stay shall offer a Future Credit Note (valid for 6 months from date of issuance) for the entire booking value.
* A full refund for the total amount paid.
Answer:
* Standard check-in time is 2 PM and check-out time is 11 AM.
* GST is applicable on cancellation fee.
* All refunds issued exempt accommodation fee and cleaning fee.
* In case of early check-ins and extended departures, an additional fee may be charged depending on Heritage Stay’s discretion and availability of the home.
* Bookings made via third-party sites, such as Airbnb or GoMMT, may be subject to the respective channel’s cancellation terms. Please check the Cancellation Policy of the site where the booking was originally made.
